Warranty, Shipping, and Return Policies

Our Shipping Policy:

Your order must be 100% accurate prior to finalizing.  Please double check your address and remember to include your Unit # etc, if applicable.  Enter your billing address as it is written on your credit card statement or it may not process.

Once your order has been placed it may be packed and shipped immediately; it cannot be canceled and we are not able to add to the order or change the shipping address etc.  If you wish to add to your order, you must make a new order.  They may or may not be combined in the same box.

Your order will ship to the address you input into the “Shipping Address” field in the Conscious Water Online Store Checkout Page.  If you change that shipping address while checking out from Paypal, it will still ship to the address you input in the Conscious Water Online Store Checkout Page.  We ship Worldwide!

If for any reason you do not want your order after it has been placed, it will be treated as a return.  Please scroll down for our return policy.

We ship via Canada Post, Expedited Parcel in Canada and UPS to the USA.  Your order will leave our warehouse within 3 business days.

We ship all orders from our warehouse in Mississauga, Ontario.  Orders ship out daily, M-F, excluding holidays.

Orders of $175 or more, before taxes, SHIP FREE in Canada*

Orders of less than $175 before taxes ship flat rate $14.99 in Canada*

*YT, NT, NU, and other remote locations may be invoiced for shipping after order is made.

You will be notified by email when your order has shipped and a tracking number will be provided.

This may all sound pretty strict ; )  It is necessary for an efficient process for everyone and keeping costs and shipping/returns to a minimum.  Thank you for understanding.

Pickup at Mississauga Warehouse

If Pickup at Mississauga Warehouse is your selected shipping method, you can pick up your order here 2 business days after you complete it online:

c/o ProPack Logistics Canada
3665 Odyssey Drive
Units 6-7
Mississauga, ON
L5M 7N4

Pickup at the Back of the Building: Monday to Friday, 8:30am – 3:30pm

Make sure to take your Order Number and a form of identification.

Warehouse Phone: 905.820.3400 (call ahead if you wish to ensure it is ready for pick-up)

Our Return Policy:

We appreciate your business and want you to be fulfilled and happy.  If you have an issue, please email us:  [email protected]

Items that are damaged and/or not in resalable condition will not be eligible for a refund or exchange.

No credits will be issued beyond the 30 day period.

All product returns require an authorization number, (RMA) which will be emailed to you.  This RMA number must be clearly marked on the outside of the box. Boxes without this number will be refused at the cost of the shipper.

For non-defective merchandise, you will ship us the item in its original condition, in the original box, with all of the original packaging and parts to receive a refund.  You are responsible for return shipping costs of non-defective merchandise.  A restocking fee of 10% of the value of the items being returned applies.

Refunds or credits for any reason can take up to 2 weeks to process.  From the date you receive our credit memo by email, refunds may take 5-10 business days for your financial institution to process before appearing on your statement.

This may all sound pretty strict ; )  It is necessary for an efficient process for everyone and keeping costs and shipping/returns to a minimum.  Thank you for understanding.


LIMITED WARRANTY (Fulfilled by Conscious Water)


Black Berkey® Purification Elements:

The Black Berkey®Purification™ Elements are covered under a two year limited prorated warranty, calculated in six-month intervals.  In other words, if you have used the filters for six months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost.

This warranty applies only to products manufactured or exclusively distributed by New Millennium Concepts, Ltd. and its authorized Berkey dealers.

Units and components:

New Millennium Concepts, Ltd. warrants their product against defects in materials or workmanship during ordinary consumer use. This limited warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below when purchased directly from New Millennium Concepts, Ltd. or from an authorized Berkey® dealer. For a period not to exceed twelve months from the original date of purchase of the product, New Millennium Concepts, Ltd. will, solely at its discretion, replace a stainless steel system or component that it deems is not functioning properly during the stated warranty period. The Berkey Light system is covered under a six month warranty.

New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and pay for any shipping charges incurred to return the product to New Millennium Concepts, Ltd.

This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

The laws of the province of Ontario, Canada will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.